Powerful Speaking & Leadership Development...for Corporate Success

Objective:

• Develop the art of speaking convincingly, confidently & effectively with internal & external customers, peer groups and superiors
• Learn the art of thinking & speaking on your feet - impromptu
• Develop leadership skills to take on greater responsibilities
• Present yourself with greater confidence & enhance self image & image of the organization

Training Duration:

• Ideally delivered over a 24-hour training period which includes various practical exercises and structured activities
• Can be customized to be delivered over a 16-hour period (Learning content remains unchanged but practice sessions reduced)
• 24-hour or 16-hour training can be spread over sessions of 4 / 8 hours each, held once / twice weekly

Approach & Techniques:

• Practical hands on exposure through live simulated environment for best results
• Sharing of valuable tips for effective and convincing oral communication while selling a product or an idea or one to one interactions with peers or superiors
• Application of tips in a live environment with instant feedback
• Management activities to develop leadership skills
• Conducted by specialists only

Content:

Powerful Speaking aspects generally covered

• Speech Structure
• Speech Objective
• Gestures & Body Language
• Voice Modulation
• Presentation Skills
• Speech Conviction
• Speech Inspiration
• Tips on Impromptu speaking

Leadership Development Skills generally covered

• Interpersonal
• Listening
• Organizing
• Planning & Execution
• Providing Feedback
• Time Management
• Mentoring
• Delegation
• Contingency Planning

(Emphasis is placed on aspects based on customer needs identified)

Please Note:

This program is delivered as an "open house program" or an exclusive dedicated program for a corporate / specific audience. It can also be delivered to include only the "Powerful Speaking" module OR only the "Leadership Development" module.

Test Module - Powerful Speaking & Leadership Development

We also provide "Test Modules" of about 3.5 hours in order to help our clients to understand the approach and techniques used by us. Such modules generally serve as a precursor to the main fully fledged program.
Test modules are generally advocated to test the efficacy of the program. However, they also help in delivering the learning objective since valuable tips are also shared for such sessions. Test modules generally cover 1 aspect of Powerful Speaking and 1 aspect of Leadership Development.

Effective Communication

Objective:

• To understand, learn and practice the art of communicating precisely, clearly and effectively with the end objective of delivering on the purpose of the communication with internal & external customers

Training Duration:

• One day module spread over 8 hours

Approach & Techniques:

• Conducted by specialists only
• Practical hands on, fun filled and enjoyable management activities along with live scenarios practiced at the session

Content:

• Realization of ineffective communication with live examples
• Tips / checklist for effective communication
• Practice of effective communication through 3 mediums of communication using live scenarios:
  • Face to face
  • Telephonic
  • E-mails / written communication
• Essence of presenting a business case

Effective Salesmanship

Our Sales related training can broadly be categorized into 2 main types:

• Type 1 - Sales Calls & Relationship Management (objective is to learn how to make effective sales calls & build relationships)
• Type 2 - Sales Motivational Training (objective is to inspire and recharge the team)

The Effective Salesmanship module can include both types or any one type stated above, based on the needs identified by our client.

Type 1 - Sales Calls & Relationship Management

Objective:

• To make effective Sales calls (telephonic & in person)
• To help Sales staff present themselves convincingly & professionally
• To build relationships for repeat sales

Approach & Tools:

• Interactive, practical & participative
• Activities, role plays, debriefs and audio-video clippings

Content:

• Secrets of an effective Sales call (pre, during & post calls)
• Convincing the customer
• Winning the customers confidence
• Business Etiquette
• Grooming
• Listening & responding skills
• Understanding & adapting self and target audience / customer
• Assertiveness
• Relationship Management

Type 2 - Sales motivational training

Objective:

• To motivate the team & set them on a high
• To recharge the team depending on current low points of performance
• To motivate the team to take up challenging targets

Possible Content themes for motivation (based on client's needs):

• Win, no matter what - It's about attitude & commitment
• Chase targets intensely - Like your life depends on it
• Be led by goals - Goals add purpose to what we do
• Redefine your possibilities - Nothing is impossible
• Assume no limits - Redefine your best
• See failure in new light - Failure is not the end. It is the beginning of a new life
• Harness the power of persistence. Hold on to your vision... and persist
• Think different - If you want to achieve big things in life, think differently and act differently
• View pain as progress - When you experience pain it means you are making progress
• Give it your best shot - Winners do not win by chance but by design

Service Excellence

This program can be delivered with an aim to create a "culture change" within the organization OR to create a realization, understanding & resolution of Customer Service issues amongst an identified group of staff members.

If the intent is to bring about a "culture change" across the organization, Talent Management Inc can deliver a series of activities to reiterate the Customer Excellence sentiment, thereby creating a service excellence culture change.

Objective:

• To develop a service culture within the organization
• To help participants create a compelling customer experience that makes customers want to do business with you
• Make service excellence a clear differentiator for your company amongst competitors
• To help understand how Monetizing the singular value of a customer can impact your organizations bottom line
• To help understand the consequences of a satisfied / dissatisfied customer and the direct & indirect impact on your organization
• Understand the 'Profile of an excellent provider of customer service'

Approach & Techniques:

• Can be delivered as a 2 day stand-alone training module or as a series of sessions in order to create a service excellence culture within the organization
• Practical hands-on mock sessions
• Managerial activities followed by a debrief to bring out the learning aspects
• Sharing of valuable tips on creating a service culture

Content:

• Attitude (Positive, Service oriented, the 'extra' bit, Wow factor, Personalized attention)
• Reliability & Assurance (Building trust, Owning responsibility)
• Tangibles (Meeting room, self presentation, Full & accurate information)
• Empathy (Customer's perspective, Listening, Keep customer informed)
• Building & Maintaining relationships
• Handling difficult customers & sensitive situations

Leadership Development

Objective:

• Be conscious of varied Leadership styles & Leadership aspects
• Develop leadership skills to take on greater responsibilities
• Present yourself with greater confidence & enhance self image & image of the organization

Training Duration:

• Each Leadership aspect (stated below) is covered over 3 hour modules
• Based on corporate needs / number of aspects chosen, these 3 hour modules can be delivered at one go or spread over a few days / weeks, to suit corporate convenience

Approach & Techniques:

• Conducted by specialists only
• Practical hands on exposure through live simulated environment for best results
• Includes various practical exercises / structured activities

Content:

Leadership Development aspects which can be covered in 3 hour modules each, are as follows:

• Interpersonal skills
• Listening
• Organizing
• Planning & Execution
• Providing Feedback
• Time Management
• Mentoring
• Delegation
• Goal setting
• Contingency Planning
• Team Building
• Motivation
• Thinking

(In addition, other Leadership aspects based on specific corporate / customer needs can also be covered)

Induction (a) - Campus to Corporate
Induction (b) - Lateral Recruits

The objective & content stated below can be modified to suit Program (a) or (b), based on the corporate needs

Objective:

• Preparing participants for the transition from Campus to Corporate Jobs
• Accelerate the process of settling down for lateral recruits and help them align with new employer's culture and expectations ASAP
• To impart career specific practical inputs along with personality development
• Create a positive & lasting impression of the organization
• To inculcate positive changes in the attitude & behavior of participants
• To leverage new employee strength and energy to accelerate their productivity and therefore the Return on Investment for the organization
• To help participants improve their communication skills
• To build confidence and develop self-esteem

Training Duration:

• Each program can be run over a 5 day period OR as per client's direction

Approach & Tools:

• Interactive, practical & participative
• Session include various tools (Activities, Debriefs, Audio-Visual aids etc), based on objective & contents agreed for the program.

Content:

Leadership Development aspects which can be covered in 3 hour modules each, are as follows:

• Corporate philosophy, values & culture
• Perceptions v/s Real Corporate life
• Goal setting and career planning
• Business & corporate communication
• Networking - Importance & skills
• Business etiquette
• Working as a team for organizational goal rather than just self interest
• Work-life balance
• Trust building
• Self-esteem & confidence
• Presentation skills
• Time and stress management
• Personal values
• Conflict management
• Grooming